Resident,

Our Live Chat team is 100% human – no robots here!

And you’ve given them some fantastic feedback over the past month.

Matthew, who spoke to Kim, said: “Very easy to report the situation”

Julie, who spoke to Joanne: “My issue was taken seriously and dealt with swiftly”

Ann, who spoke to Aimee: “Despite it being classed as a civil matter, the person was extremely understanding... I feel listened too and much better now – thank you”

And Laura, who spoke to Harry, said: “Harry has been brilliant, thank you for the support and advice”

Have you used Live Chat to report a non-emergency matter?

It’s accessed from our main website – just click on the speech bubble. It allows you to send a message without waiting in a telephone queue, and it will be dealt with in the same way as if you phoned 101.

Live Chat staffed by experienced Digital Contact Officers in our control room. They provide a dedicated specialist focus – but are also trained in wider contact management skills.

They triage each contact, identify the nature of the request, assess the level of urgency and determine the next course of action.

Most often, the service is used for reporting crimes that are not in progress, non-urgent requests for information, or general enquiries about police matters.

Live Chat can also translate messages into over 100 languages – helping our staff to help more people.

So next time you have a non-emergency matter to report, head to our website and click on Live Chat.

And remember you’ll be speaking to a human who can help, not a robot.

#RealPeopleRealSupport